KucherClouds update: parcel tracking, resend confirmation email and a site fully in three languages

What's new

This update is about everything that happens after you press "Register" and "Place order". You can now see where your parcel is, request a lost email again, and read the site and every email in your language from the first line to the last.

📦 Venipak tracking number

When we hand your order over to Venipak, it gets a shipment number. As soon as the order is marked "Shipped", you receive an email with the number and a tracking button.

The number doesn't get lost: it is kept in your account under "My orders", next to the "Track parcel" button, so there is no need to dig through your inbox.

✉️ Didn't get the confirmation email? Send it again

Sometimes an email lands in spam or simply gets lost. Until now, that made it hard to finish registering. Now the "Send the email again" button is everywhere you might need it:

on the "Check your email" screen right after registration
on the login page, if your email is not confirmed yet
on the confirmation page, if the link has expired or has already been used

When you request a new email, the old link stops working, so only the latest one is valid. You can send the email up to three times an hour.

If nothing arrives within a couple of minutes, check your Spam and Promotions folders.

🔐 Changing your email now requires confirmation

You can still change the email in your profile, but it no longer changes instantly. We send a link to the new address, and until you open it, you keep logging in with your old email.

This way nobody can take over an account just by typing their own address into the profile, and a typo won't lock you out. While the new email is waiting for confirmation, your profile shows where the email was sent and lets you send it again.

🌍 The site is fully in Lithuanian, English and Russian

We checked every page and every email in all three languages. Previously, a few Russian phrases slipped through on the Lithuanian and English versions: in login and registration messages, at checkout and in the catalog filters. Now:

all labels, buttons and hints are in the language of the page
error messages (wrong password, email already in use and others) come in your language
emails arrive in the language you chose
dates are written the way they are in your language

📱 Better on your phone

Most of you shop from a phone, so we went through the site on screens of different sizes:

on iPhone the page no longer zooms in when you tap an input field
links in the menu and footer, the "show password" button and the filter close button are bigger and easier to hit with a finger
the holiday banner takes a single line on phones and no longer eats into the first screen
on tablets the top menu no longer runs off the edge of the screen

⏳ Bank transfers: pay within 48 hours

When you place an order paid by bank transfer, the items are reserved for you. So that they don't stay reserved forever, there is now a time limit: if the payment doesn't arrive within 48 hours, the order is cancelled automatically and the items go back on sale.

You will get an email about the cancellation. If you used your bonus balance, it is returned to your account, and the promo code can be used again. If you have already paid or need a little more time, just reply to the email or message us on Telegram.

This applies only to bank transfers. Cash on delivery orders and orders we have already confirmed are never cancelled.

🛡 Account protection

We now limit the number of login, registration and password reset attempts. Guessing someone else's password by trying again and again no longer works. If you mistype your own password several times in a row, the site will ask you to wait a little before trying again.

✨ A few more things

Reviews. A day after delivery we'll send a short email asking you to rate your order. Your reviews help other customers pick a flavour. These emails are only sent during the day.
A clear error screen. If something goes wrong on the site, instead of a blank page you'll see a message in your language and a "Try again" button. And we'll know about the problem right away, so we can fix it quickly.

🎂 A reminder

Until 20 September inclusive, the code KUCHER2 gives −30% on all products to celebrate the shop's second birthday, with no minimum order.

What's next

We keep working on the shop. If you notice something inconvenient or have an idea, message us on Telegram or contact support on the site.

Products are intended for adults over 18 only. Contains nicotine, a highly addictive substance.